Terms of service

Effective date: September 15, 2026

These Terms of Service (the “Terms”) govern your use of pheralo.com and any purchase from PHERALO. The website and store are operated by YELA BRANDS LLC, a Florida limited liability company doing business as PHERALO (“PHERALO,” “we,” “us,” or “our”). By visiting the website, creating an account, placing an order, or enrolling in a subscription, you agree to these Terms.

1. Eligibility and account information

You must be at least the age of majority where you live and legally able to enter into a contract. You agree to provide current, complete, and accurate account, billing, and shipping information and to protect your account credentials. You are responsible for activity performed through your account.

2. Products and pet-care information

We make reasonable efforts to describe our products, pack contents, images, prices, and availability accurately. Colors and packaging can appear differently on different screens, and packaging may be updated without changing the product’s intended use. If a listing conflicts with the final order summary, contact us before completing your purchase.

PHERALO products are intended to provide pheromone-based calming support as part of a pet’s home routine. They are not veterinary medicines and are not intended to diagnose, treat, cure, or prevent a disease. Individual pets respond differently and results and timing can vary. Follow the included instructions. Seek advice from a qualified veterinarian or animal behavior professional for severe, sudden, persistent, or safety-related behavior.

3. Orders, prices, and payment

Prices are shown in U.S. dollars unless the website displays another currency. Taxes, shipping, discounts, and any recurring terms are shown before checkout. By submitting an order, you authorize us and our payment providers to charge the payment method you select.

An order is accepted when we issue an order confirmation. We may refuse, limit, or cancel an order because of suspected fraud, pricing or listing errors, product availability, shipping restrictions, or misuse of an offer. If we cancel a paid order, we will refund the amount charged for the cancelled portion.

4. Subscriptions and automatic renewal

If you select Subscribe & Save, you are enrolling in an automatically renewing subscription. Unless a different interval is clearly shown at checkout, subscription orders recur every four weeks. Before you submit the order, we display the recurring price, delivery frequency, and any discount. By enrolling, you authorize recurring charges to your payment method until you cancel.

You can manage, skip, pause, or cancel future subscription orders through the subscription portal made available to you or by contacting support@pheralo.com. Submit changes before the next order is processed. A cancellation stops future renewals and does not automatically cancel, return, or refund an order that has already been processed or shipped. We will provide notice of material changes to recurring terms when required by law.

Subscription discounts apply only while the subscription remains active and may change for future orders after notice. Taxes and shipping may vary by destination. Additional details appear in our Subscription and Cancellation Policy.

5. Shipping and delivery

Available shipping destinations, methods, prices, and estimated delivery windows are displayed at checkout. Delivery dates are estimates and are not guaranteed. Carrier delays, customs processing, severe weather, address errors, and events outside our reasonable control may affect delivery. Our Shipping Policy forms part of these Terms.

6. Returns, refunds, and guarantee

Eligible direct purchases are covered by our 30-day return and money-back terms. To request a return or report a damaged, missing, or incorrect item, follow the process in our Return and Refund Policy. Do not mail a return before receiving instructions and an authorized return destination.

7. Promotions

Promotions, discount codes, gifts, and limited-time offers may have additional conditions and may be changed or ended as permitted by law. Unless stated otherwise, promotions cannot be combined, applied retroactively, transferred, or redeemed for cash.

8. Acceptable use

You may use the website only for lawful personal or household purposes. You may not interfere with the website, introduce malicious code, scrape or copy content at scale, attempt unauthorized access, misuse discounts, make fraudulent purchases, impersonate another person, or use the website in a way that infringes another person’s rights.

9. Intellectual property

The PHERALO name, logos, product presentation, photographs, graphics, text, website design, and other content are owned by or licensed to YELA BRANDS LLC and are protected by applicable intellectual property laws. No right or license is granted except the limited right to use the website for its intended purpose.

10. Reviews and submissions

If you submit a review, photograph, suggestion, or other content, you confirm that it is truthful, based on your own experience, and that you have the right to share it. You grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and distribute that content in connection with our business. We may moderate content that is unlawful, abusive, irrelevant, deceptive, or infringes another person’s rights. We will not restrict your right to give an honest review.

11. Third-party services

The store is hosted by Shopify and may use third-party services for payments, fulfillment, subscriptions, communications, analytics, customer support, reviews, and advertising. Those providers may have separate terms and privacy notices. Links to third-party websites are provided for convenience and do not make us responsible for their content or practices.

12. Disclaimers

To the fullest extent permitted by law, the website and services are provided “as is” and “as available.” We do not promise that the website will always be uninterrupted, secure, or error-free, or that a product will produce a particular result for every pet. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

13. Limitation of liability

To the fullest extent permitted by law, YELA BRANDS LLC and its officers, members, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the website, products, or services. Our aggregate liability for a claim will not exceed the amount you paid us for the product or service giving rise to the claim during the twelve months before the event. These limits do not apply where prohibited by law.

14. Indemnity

You agree to be responsible for losses and reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights, to the extent permitted by law.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Courts located in Broward County, Florida will have jurisdiction, except where mandatory consumer law gives you the right to bring a claim elsewhere.

16. Changes and severability

We may update these Terms to reflect changes in our services, practices, or legal obligations. The effective date above shows the latest revision. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.

17. Contact

YELA BRANDS LLC d/b/a PHERALO
5208 SW 94th Ave
Cooper City, FL 33328-4118
United States
Email: support@pheralo.com