What is PHERALO?
PHERALO is a plug-in calming diffuser routine for pet homes. Choose the kit made for your dog or cat and use the matching refill. It is designed to support a calmer home environment; results vary from pet to pet.
Which kit should I choose for dogs or cats?
Choose the Dog Calming Diffuser Kit for dogs and the Cat Calming Diffuser Kit for cats. Each has its own matching refill. These are pet products, not products for human use. For a mixed-pet household or a specific sensitivity, our team can help you check the product details.
What comes in each pack?
Every diffuser includes one matching refill. A 1-diffuser pack includes 1 refill, a 2-diffuser pack includes 2 refills, and a 3-diffuser pack includes 3 refills. Check the selected pack and purchase option on the product page before checkout.
How many diffusers do I need for my home?
Plan for one diffuser per room where your pet spends time. For a larger home, count the rooms you want to use rather than relying only on total square footage. Place each unit in an open wall outlet and follow the included directions.
How long does a refill last?
Each refill is designed for approximately 30 days of continuous use. Replace it when empty with a matching PHERALO refill. Your subscription renewal schedule is shown before checkout and in your subscription details.
How do I set up my diffuser?
Follow the instructions included with your kit. Remove the refill cap, secure the matching refill in the diffuser, and plug it into a suitable open wall outlet. Keep the bottle upright below the diffuser head and leave the unit uncovered.
Where is the best place to plug it in?
Use an open wall outlet in the room where your pet spends the most time. Keep the diffuser upright, uncovered, and away from furniture or curtains that could block it. Follow the clearance and electrical safety instructions supplied with your kit.
Do I throw away the plug when the refill is empty?
The diffuser unit is used with replacement PHERALO refills; an empty bottle does not mean you need to throw away the plug. Follow the replacement guidance in the instructions for your specific unit. If it looks damaged or is not working normally, stop using it and contact our team.
When should I replace the diffuser unit?
Follow the service-life and replacement instructions supplied with your diffuser. We do not want to give you an unverified replacement interval for your unit. Contact our team with your product details if you need help checking them. Do not use a damaged unit.
When will I start noticing a change?
Every pet is different. Use the diffuser consistently as directed and allow time for the routine to become familiar. Some households notice changes sooner; others need several weeks. Results are not guaranteed. Contact our team if you need help reviewing setup or your return options.
Can I use multiple diffusers at the same time?
You can place a diffuser in each room your pet uses, following the directions for each unit. Choose matching refills for your dog or cat kit. For unusual room layouts or mixed-pet households, contact our team for product guidance.
Can I use it in a room with open windows?
Use the placement guidance included with your diffuser and keep it uncovered. If your room is very open or has strong airflow, contact our team about the best setup for that space. We cannot promise a fixed coverage area for every room layout.
Should I unplug it at night?
The routine is designed for continuous day-and-night use, following the product directions. Keep the bottle upright and the diffuser uncovered. If you notice damage, an unusual strong odor, or a problem with the unit, unplug it and contact support.
Can it help with a cat peeing outside the litter box?
The cat kit is designed to support a calmer home routine during stressful situations. It is not a diagnosis or a treatment for a urinary problem. Ask your veterinarian about new or ongoing litter-box changes rather than relying on the diffuser alone.
What about barking, hiding, scratching or tension?
PHERALO is designed to support a calmer home routine during everyday stress. Choose the appropriate dog or cat kit, follow the directions, and keep daily routines consistent. Responses vary. For persistent or sudden behavior changes, ask your veterinarian for individual advice.
What are the ingredients?
Check the label on your specific PHERALO refill for the complete ingredient list and safety information. Our team can help you confirm the details for the dog or cat product before purchase. Use only the matching PHERALO refill with your diffuser.
Does PHERALO use a 2-in-1 blend?
Formula names used by another brand do not necessarily describe PHERALO. Please check the label for your specific dog or cat refill, or ask our team to confirm its formulation. We will help you choose the matching product.
Does it have a smell?
PHERALO is designed as an odor-free home routine. A faint product scent may be noticeable close to the diffuser. If you notice a strong or unusual odor, excess heat or damage, unplug it and contact our team before using it again.
What if my pet or someone at home has a sensitivity?
Review the complete product label before use. We cannot guarantee that a product will be suitable for every individual. Ask your veterinarian about a pet with a health condition or sensitivity, and ask a healthcare professional about a person with a specific concern. Our team can help confirm product information.
How do I cancel my subscription?
Use the subscription portal link provided after enrollment, or email support@pheralo.com before your next order is processed. There is no cancellation fee or minimum number of renewals. Cancellation stops future renewals; it does not automatically cancel an order already processed.
How do I change my next order date?
Open your subscription portal using the link provided after enrollment. Check the available scheduling options, or contact our team to request a date change before the next order is processed. We cannot change a processed order through this automated assistant.
How do I skip or pause a delivery?
Use your subscription portal to manage future renewals, or contact support@pheralo.com before the next order is processed. You can skip or pause future deliveries. A change does not automatically cancel an order already processed.
Can I change the delivery frequency?
Your current schedule is shown in your subscription details. Unless checkout shows a different schedule, renewals are every four weeks. Check your subscription portal for available options or contact our team before the next renewal to discuss a different frequency.
How do I change the quantity in my subscription?
Open your subscription portal and check the available product and quantity options. If the change you need is not available, contact our team before the next order is processed. We will help confirm the updated products and recurring price.
How do I update my subscription address or payment method?
Use the secure subscription portal link provided after enrollment to review your shipping and payment details. Make changes before the next order is processed. If you cannot access the portal, contact our team. Never send full card details in chat or email.
How does Subscribe & Save work?
Subscribe & Save renews automatically on the schedule shown before checkout, normally every four weeks. Your selected products, recurring price, shipping and taxes are shown before you enroll. You can manage, skip, pause or cancel future renewals before the next order is processed.
Do you offer expedited shipping?
Available shipping services are shown at checkout after you enter your delivery address. If an expedited option is available for your order, you can select it there. Contact our team if you need help before ordering.
When will my package arrive?
Check the estimated delivery window at checkout or in your order tracking. Processing time is separate from carrier transit time, and estimates can change due to carrier or customs delays. Your tracking page has the latest available shipment information.
How much does shipping cost?
Shipping charges and available destinations are shown at checkout after you enter your address. Any eligible shipping offer is reflected there before you pay. For subscription orders, review the recurring shipping terms before enrollment.
Are import duties and taxes included?
For cross-border orders, the recipient is responsible for import duties, taxes, brokerage fees and customs requirements unless checkout expressly states otherwise. Review the checkout information and our shipping policy before ordering.
Can I buy only the diffuser plug?
The starter kits shown on our product pages include a diffuser and matching refill. For a replacement plug or a unit on its own, contact our team to check current availability and compatibility before ordering.
Can I order refills only?
Yes, matching refills are available through our catalog. Choose the dog or cat refill that matches your PHERALO diffuser. Check the product page for current pack sizes, prices and availability.
How do I track my order?
Open Track Your Order using the link below, or use the tracking link sent with your shipping update. Tracking may take time to update after a label is created. This automated assistant cannot look up private order details.
Can I change my delivery address after ordering?
Contact support@pheralo.com as soon as possible with your order number and the corrected address. A change cannot be guaranteed after processing begins. Use the contact page to send the details to our team.
Can I edit or cancel an order?
Contact our team immediately with your order number. Changes or cancellation cannot be guaranteed after processing begins. If the order has already shipped, follow the return process after delivery. Cancelling a subscription only stops future renewals.
Do you offer exchanges?
Contact our team with your order number and the item you would like to change. We will review the request and explain the available options under our return policy. Do not mail anything back before receiving return instructions.
What is your return policy?
You may request a return within 30 days of delivery for eligible purchases made at pheralo.com. Products may be tried as reasonably necessary. Contact our team with your order number and reason before sending anything back. Customers generally pay return shipping unless the item arrived damaged, defective or incorrect. See the full policy for eligibility and terms.
When will I receive my refund?
Approved refunds go to the original payment method. Allow up to 10 business days after issuance for your bank or card provider to post the credit. If more than 15 business days have passed after we confirm issuance, contact our team.
What if my order is damaged, incorrect or missing an item?
Contact our team promptly with your order number and clear photos of the package and contents where possible. We will review the issue and provide an appropriate replacement, refund or other remedy. Use the contact page or email support@pheralo.com.
Tracking says delivered, but I cannot find my package.
Check the delivery area and contact the carrier, then contact our team with your order number so we can review the available options. Carrier investigations and replacement eligibility depend on the circumstances.
How can I contact a person?
Our customer support team can help at support@pheralo.com or through the contact page below. This assistant provides instant answers to common questions; it does not send messages or make changes to orders. For an existing purchase, include your order number when contacting the team.
